FAQ

What is Jesmonite?

Jesmonite is a water-based mineral composite used to cast each Arivo object by hand. Read more on the Journal page, "What Is Jesmonite?"

Why does my piece look different from the photo?

Marble patterns form during the pour and vary naturally from piece to piece. The photo shows a representative example of the colourway, not the exact piece you'll receive.

Is checkout available yet?

Not yet. Online payment is being set up. You can browse the collection and use the cart preview, but purchases cannot be completed on the site at this time.

When will the candle be available with wax?

The complete candle (vessel, soy wax, sandalwood fragrance, cotton wick) will go on sale once burn and safety testing is finished. The Jesmonite vessel's specifications will be published once confirmed.

Do you ship across India?

Shipping details are being finalised — see the Shipping & Returns page for the latest information.

How do I care for my object?

Wipe clean with a soft, slightly damp cloth, avoid soaking in water, and keep out of prolonged direct sunlight. Full guidance is on each product page under "Care".